Shipping policy

• Delivery follows as soon as stock arrives.
• Delivery may be delayed for reasons of production. We will contact you should that happen, and we ask for your understanding.
• The expected arrival date is a guide; it may shift a little depending on the item, and we ask for your understanding.
• Please note that we cannot accept any cancellation, return or exchange of a pre-order for reasons of personal preference.
• Should there be any fault with the item, please contact us at the address given within 7 days of its arrival.

• Whether or not engraving is ordered, we normally dispatch within 3 business days of your order (excluding Saturdays, Sundays and public holidays).
• The arrival date varies with where you live, and we ask for your understanding.
• We notify you of the tracking number once dispatch is complete; if the item does not arrive, please use that number to check on it.
• Dispatch may be somewhat delayed during busy periods, and we ask for your understanding.

• Within Japan
• Overseas: the United States, Hong Kong, and Singapore (Hinoki Cutting Board and Sakura Cutting Board series only)

Even within the areas we ship to, delivery may be delayed. We apologize for the inconvenience and ask for your understanding in advance.

• Free shipping throughout Japan
• Orders delivered to Okinawa Prefecture carry a shipping fee of ¥550 (incl. tax).

*Depending on your order, we may ship from more than one location. Please check the total on the payment page.

• Your order ships from Japan. Import duties, taxes, and any carrier handling fees are not included in the price and are collected by the carrier at the time of delivery.
• For orders to the United States, this is typically US$10–30 per board.
• No customs duty applies to our products for orders to Hong Kong or Singapore.
• Payment is due before the carrier can release your package. Unpaid shipments may be returned to us.

• For an incorrect item, a damaged item, damage in transit, or anything judged to be our fault, we accept a return or exchange with the shipping at our expense.
• Please contact us within 2 days of the item arriving (counting the day you received it) and return it within 5 days (counting the day you received it).
• We are unable to accept a return or exchange once the deadline has passed.
• Where the same item is in stock we exchange it; where it is not, we issue a refund.

This covers everything other than the cases above for which we are responsible. (A wrong size, or an item not matching your expectations, falls here.)

In this case you bear the outbound shipping (at list price), the return shipping (sent with postage prepaid), the cash-on-delivery fee (where applicable), the payment processing fee (for card payments) and the transfer fee on any refund.

Please contact us within 2 days of the item arriving (counting the day you received it) and send it back within 3 days (counting the day you received it).

We are unable to accept a return or exchange once the deadline has passed.

• Returns, exchanges and cancellations are not possible where 10 days or more have passed between the order date and your receipt of the item.
• Once an exchange has been requested for an item, no further return, exchange or cancellation is possible.
• Sale items and items discounted with a coupon cannot be returned or exchanged.
• Packaging and boxes may show damage on delivery, and we are unable to accept a return or exchange on that basis.
• Where, for an item made of wood, the matter concerns the characteristics of wood, such as the presence of knots, uneven coloring or differences in grain
• Returns and exchanges after use are not possible.
• We ask that you do not return items by way of prolonged absence or refusal to accept delivery.

Where an item has been dispatched and you are absent for a prolonged period or deliberately refuse delivery, we will invoice the round-trip shipping and the cash-on-delivery fee, and any transfer fee incurred is also payable by you.