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Shopping Guide

About orders

Payment

We accept the following payment methods.

Credit card
visajcbmastercardamexdinersdiscover
Convenience store payment
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QR code payment
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Buy now, pay later
paidy
Online payment
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Online banking
payeasy
International payment
alipay
Bank transfer
About payment

About shipping

Domestic shipping (Japan)

Time to dispatch

Orders ship within 3–5 business days.

Shipping fee

Free shipping.
*Okinawa Prefecture only: ¥550 (tax incl.)

About domestic shipping (Japan)

International shipping

Time to dispatch

Varies by destination country.

Shipping fee

Depending on the destination and box size, shipping is $25–$136 to the United States and ¥2,800–¥14,800 to Hong Kong and Singapore.
Customs duties, import taxes and clearance fees incurred on delivery are not included.

About international shipping
Domestic shipping (Japan)
Time to dispatch

Orders ship within 3–5 business days.

Shipping fee

Free shipping.
*Okinawa Prefecture only: ¥550 (tax incl.)

About domestic shipping (Japan)
International shipping
Time to dispatch

Varies by destination country.

Shipping fee

Depending on the destination and box size, shipping is $25–$136 to the United States and ¥2,800–¥14,800 to Hong Kong and Singapore.
Customs duties, import taxes and clearance fees incurred on delivery are not included.

About international shipping

FAQ

Answers to common questions about care, resurfacing requests, returns and exchanges.

Does each product vary?

This product is made from natural wood. Each piece therefore varies in grain and color, and may show small knots formed as the tree grew or slight variations in tone. None of these affect quality or hygiene.

We kindly ask that you purchase with an understanding of the characteristics of natural wood. As a rule, we are unable to accept exchanges for reasons inherent to natural materials, such as grain, color, or knots.

Are there care instructions for each product?

We provide everyday use and care instructions covering all our products.

Learn more
Can I use a dishwasher?

We do not recommend it, as it can cause warping and cracking. Please wash by hand.

Can I return an item?

We accept returns of unused items if you contact us within 3 days of delivery. For details, please see our Refund Policy.

Is there a discount for buying multiple boards?

Exclusively at our online store, we offer a bundle discount when you buy multiple boards.
*Applies only when all items are shipped to the same address.

Learn more