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Terms of service

Chapter 1　General Provisions

Article 1　Scope and Amendment of These Terms
  1. These Terms set out the terms governing use of the services common to the website “KINARI official online store” operated by KINARI Inc. (hereinafter “the Company”) (hereinafter “the Service”).
  2. These Terms shall apply to all users of the Service as defined in Article 3.
  3. The Company may amend all or part of these Terms as it sees fit, without obtaining the prior consent of Users, by giving notice to Users through posting on the site, by email, or by any other method the Company deems appropriate.
  4. Where all or part of these Terms is amended, the amended Terms shall apply to use of the Service.
Article 2　Use of the Service
Users shall use the Service in accordance with laws, regulations and administrative notices, as well as these Terms and any separate terms, personal information protection policy, privacy policy and the like established by the Company.

Chapter 2　Users and Members

Article 3　Users
In these Terms, “User” means any person who, having accepted all of these Terms, searches, views or uses the images, text, designs, logos, video, programs, ideas, information and the like provided by the Company through the Service (collectively, “Content”), as well as Members.
Article 4　Members
In these Terms, “Member” means a person who, having accepted all of these Terms, has applied for membership registration in accordance with the procedures prescribed by the Company and whose application the Company has approved.
Article 5　Membership Registration
  1. A person wishing to register as a Member (hereinafter, an “Applicant”) shall apply for membership registration in accordance with the procedures prescribed by the Company on this site. Membership registration is free of charge.
  2. Membership registration shall be complete when the Company approves the application referred to in the preceding paragraph. However, in any of the following cases the Company may decline to approve an application for membership registration, or may revoke its approval even after granting it.
    1. Where it comes to light that the Applicant has previously been subject to measures such as cancellation of membership registration, for reasons including breach of the terms of any service provided by the Company (including but not limited to these Terms)
    2. Where the Applicant's application contains false information
    3. Where it comes to light that the Applicant has previously, without proper reason, delayed payment obligations, been unable to receive goods over a prolonged period, refused a return or exchange, or otherwise defaulted on obligations in relation to any service provided by the Company
    4. Where it comes to light that the Applicant has previously engaged in conduct set out in Article 16 (Prohibited Conduct) of these Terms
    5. Where the Company reasonably determines that approving registration would otherwise be inappropriate for the operation and management of the Service
Article 6　Changes to Registered Information
  1. Where all or part of the information registered with the Company changes, the Member shall promptly update that information by the method separately designated by the Company. Where the Member fails to do so, the Company's conduct of business on the basis of the information already registered shall be deemed proper and valid. The Company shall bear no liability whatsoever for any loss arising from a User's failure to update their registration in good time.
Article 7　Suspension of Use and Cancellation of Membership Registration
Where a Member falls under any of the following items, the Company may, without prior notice, suspend that Member's use of the Service, cancel their membership registration or take any other measure the Company considers appropriate, and the Company shall bear no obligation to disclose its reasons for doing so. Where use is suspended or membership registration is cancelled, the former Member subject to that measure is not thereby released from responsibilities under these Terms, including payment obligations already arising through the Service.
  1. Where the Member falls under an item of Article 5, paragraph 2 of these Terms.
  2. Where it comes to light that the Applicant has previously engaged in conduct set out in Article 16 (Prohibited Conduct) of these Terms
  3. Where the Member otherwise breaches any of the terms established by the Company
Article 8　Withdrawal
A Member may withdraw at any time by following the procedures prescribed by the Company. A Member loses membership status at the point the Company receives their application to withdraw.
Article 9　Management of User IDs and Passwords
  1. Members are responsible for the strict management and safekeeping of the user ID and password they set themselves at registration or otherwise (hereinafter, “User ID and the like”).
  2. Except with the prior consent of the Company, Members shall not transfer, sell, assign, lend, disclose or leak their User ID and the like to any third party.
  3. Where it comes to light that a User ID and the like is being used improperly by a third party, or that there is a risk of this, the Member shall contact the Company immediately.
  4. Members bear sole responsibility for loss arising from inadequate management of their User ID and the like, from errors or mishandling in its use, or from unauthorized use by a third party, and the Company bears no liability whatsoever.
Article 10　Handling of Personal Information
  1. The Company is deeply aware of the importance of the personal information of Users and Members. Beyond complying with the Act on the Protection of Personal Information and the Ministry of Economy, Trade and Industry's guidelines on the protection of personal information, the Company has established its own internal standards, which all employees observe. By managing the personal information entrusted to us by Users and Members appropriately, and using it properly and in line with its purpose, we aim to live up to the expectations and trust that Users and Members place in the Company.
  2. The Company acquires and uses the personal information of Users and Members for sales promotion, including information about products, lifestyle information and various offers; for the processing of sales service operations such as order receipt, payment settlement, holding items, repair and finishing, later collection, delivery and after-sales service; for marketing activities relating to future product planning, product development and business development; and for the management of credit transactions. Personal information includes not only the personal information of the User or Member themselves but also information acquired indirectly through them, such as the personal information of family members and of delivery recipients.
  3. Personal information of Users and Members that the Company comes to know in connection with use of the Service shall be handled in accordance with the Privacy Policy established separately by the Company.
Article 11　Handling of Cookies, and Advertising Delivered by Third Parties Including Google Using Cookies
  1. The Company's advertisements are placed on various sites across the internet by third-party providers, including Google.
  2. Third-party providers, including Google, may use cookies (a technology that temporarily writes data to a user's computer through their web browser to record and retain such things as the date and time the user last visited a site and the number of visits to that site) to deliver advertisements based on past access to this website.
  3. Members may disable Google's use of cookies by visiting the Google advertising opt-out page. Alternatively, by visiting the Network Advertising Initiative opt-out page, they may disable the use of cookies by third-party providers.
  4. Cookies issued by this site are used for the purpose of effective advertising delivery and are not used for the collection of personal information or for any other purpose.

Chapter 3　Purchase of Goods

Article 12　Purchase of Goods
  1. A Member wishing to purchase goods may do so through the Service, in accordance with the method separately designated by the Company.
  2. Following the application referred to in the preceding paragraph, a contract of sale for the goods concerned is formed between the Member and the Company at the point when the Member, having confirmed the delivery address, order details and the like they entered and registered, clicks the button to place the order, and an email from the Company confirming and accepting the order details reaches the Member.
  3. Notwithstanding the preceding paragraph, where there has been improper or inappropriate conduct in relation to use of the Service, the Company may rescind or terminate the contract of sale or take any other appropriate measure.
  4. Following formation of the contract of sale, the Company will arrange delivery of the goods in accordance with the order details. However, delivery of goods through the Service is limited to Japan and to the countries and regions separately designated by the Company (the United States, Hong Kong, and Singapore). Only certain products are eligible for overseas delivery, and any import duties and taxes are borne by the Member. Members further consent in advance to the possibility of delays in delivery depending on the delivery area and the delivery situation.
Article 13　Payment Methods
  1. The amount payable for goods is the total purchase price of the goods, inclusive of consumption tax.
  2. Payment for goods purchased through the Service is limited to payment by a credit card in the Member's own name, or to a payment method separately established by the Company (such as cash on delivery).
  3. Where payment is made by credit card, it shall be subject to the terms separately agreed between the Member and the credit card company. Where any dispute arises between the Member and the credit card company or similar in connection with use of the credit card, the Member and the credit card company shall resolve it between themselves at their own responsibility.
Article 14　Returns and Exchanges of Goods, and Cancellation of Orders
  1. Returns of goods shall be accepted only in the following cases.
    1. Where the goods are found to be counterfeit or a copy
    2. Where the goods are defective
    3. Where goods differing from the order arrive
    4. Where the goods were damaged in transit
    5. Otherwise, within 7 days of the goods arriving and where none of the following applies. However, goods marked “not eligible for return” cannot be returned.
      • Where the return is for the Member's own reasons (a size that does not fit, an order placed in error and the like)
      • Where the goods have been used, altered, washed or cleaned
      • Where the delivery note has been lost
      • Where the product tag or label has been detached or lost
      • Where the condition of the goods on return (including but not limited to the box and accessories) shows damage, soiling or loss compared with their condition on delivery
      • Where an odor has attached to the goods
      • Where packaging forming part of the goods has been opened
      • Where the goods are a lucky bag, a sale item, an outlet item or a pre-order item
      • Returns, exchanges or cancellations on account of soiling or scratches to packaging materials such as the storage or shipping box, arising during storage, delivery or importation
  2. The Member shall apply for a return under the preceding paragraph in accordance with the procedure separately established by the Company. For items (1) to (4) of that paragraph, the Company bears the cost of return and will either refund the selling price at the time of the Member's purchase together with shipping and any cash-on-delivery fee, or exchange the goods for a replacement. Even where an exchange is requested, an exchange may not be possible because of a shortage of stock. For item (5) of that paragraph, the Member bears the cost of return and any transfer fee on the refund, and the Company shall refund the selling price at the time of purchase and shall not refund shipping or any cash-on-delivery fee.
  3. Where a Member returns goods, they shall return to the Company any goods obtained in connection with the purchase of the returned goods, and the Company shall receive them by way of deduction from the goods held by the Member.
  4. Once dispatch has been processed, an order cannot be cancelled except where the cause is attributable to the Company.

Chapter 4　Disclaimers and Prohibited Conduct

Article 15　Disclaimers
  1. Save as provided in the preceding article, the Company gives no warranty and bears no burden of any kind, including liability for damages, in respect of the Service or the goods sold through it, as regards their quality, materials, functions, performance, compatibility with other goods or other defects, or any loss, damage or disadvantage arising from them.
  2. As regards trouble arising from an unknown delivery address or the like, the Company discharges and is released from its obligation to deliver the goods by delivering them to the address specified at the time of purchase.
  3. Where links are provided from the Service to other websites or resources, or from third-party websites or resources to the Service, the Company bears no liability whatsoever for the content or use of the linked destination or the results thereof (including but not limited to legality, validity, accuracy, reliability, safety, currency and completeness). Where the Company reasonably determines that the content of a linked website or resource is unlawful or inappropriate for the management and operation of the Service, it may remove that link without any notice to Members.
  4. Where the Service is temporarily suspended, discontinued or altered in the following cases, the Company bears no liability whatsoever for any loss, damage or disadvantage suffered by a Member, whether directly or indirectly.
    1. Where a natural disaster such as fire, earthquake, flood, lightning or heavy snow occurs
    2. Where social unrest such as war, civil disturbance, terrorism, riot or disorder occurs
    3. Where the Company is unable to receive appropriate service from a telephone company, carrier or provider with which it has contracted
    4. Where circumstances arise that the Company cannot address technically
  5. The Company discharges and is released from its obligations by processing matters in accordance with the Member's registered information.
  6. Where a Member causes any loss to another User or to a third party through use of the Service, that Member shall resolve the matter at their own responsibility and expense and shall cause the Company no loss, damage or disadvantage of any kind.
  7. The Company bears no liability for any loss arising from use of the Service (including the provision of information by the Company in connection therewith), meaning any disadvantage including mental distress and other financial loss, unless there is intent or gross negligence on the part of the Company.
  8. Where, despite reasonable security measures, improper acts such as unauthorized access to data relating to the Service or the introduction of a computer virus occur and cause loss to a Member, the Company bears no liability whatsoever.
  9. Even where the Company bears liability, that liability shall be limited to direct and ordinary damages unless there is intent or gross negligence on the part of the Company.
Article 16　Prohibited Conduct

Users shall not engage in any of the following conduct. Should a breach cause loss to the Company or to a third party, the User concerned shall be liable to compensate that loss in full.

  1. Conduct that causes, or risks causing, nuisance, disadvantage or loss to other Users, to third parties other than other Users, or to the Company
  2. Conduct that infringes, or risks infringing, the intellectual property rights including copyright, portrait rights, moral rights, privacy rights or other rights of other Users, of third parties other than other Users, or of the Company
  3. Use of the Service for commercial purposes (except where approved in advance by the Company)
  4. Conduct contrary to public order and morals, conduct otherwise in breach of laws and regulations, or conduct that risks the same
  5. Registering information containing false or misleading content
  6. Use by a User of Content obtained through the Service beyond the scope of private use
  7. Reproducing, selling, publishing, distributing, making public or similarly dealing with Content obtained through the Service, whether via other Users or via third parties other than other Users
  8. Collecting, accumulating or storing the personal information of other Users
  9. Uploading to the Service, or transmitting by email or other means, content such as computer viruses or programs designed to interfere with, destroy or limit the functioning of computer software, hardware or communications equipment
  10. Excessive returning of goods, refusal to accept delivery and similar conduct
  11. Any other conduct carried out for the purpose of damaging or destroying the Company's reputation, which the Company reasonably determines to be inappropriate
Article 17　Intellectual Property Rights
  1. All intellectual property rights in the Content provided through the Service vest exclusively in the Company.
  2. Where conduct prohibited by copyright law and other laws in Japan or abroad is discovered — such as unauthorized reproduction, unauthorized republication or other unauthorized secondary use of the Content of the Service, for whatever purpose — the Company will take legal action immediately.
  3. Where a breach of this article gives rise to a dispute with a third party, the User shall resolve that dispute at their own responsibility and expense and shall cause the Company no loss, damage or disadvantage.

Chapter 5　Operation of the Service

Article 18　Maintenance of the Service

In order to keep the Service in good working order, the Company may temporarily suspend or discontinue all or part of the provision of the Service, without prior notice to Users, in any of the following cases.

  1. For scheduled or emergency maintenance of the computer system used to provide the Service (hereinafter, “the System”)
  2. Where operation of the System becomes difficult owing to a natural disaster such as fire, earthquake, flood, lightning or heavy snow
  3. Where operation of the System becomes difficult owing to social unrest such as war, civil disturbance, terrorism, riot or disorder
  4. Where operation of the System becomes difficult owing to a fault in the System, unauthorized access by a third party, infection by a computer virus or the like
  5. Where an administrative or judicial authority requests suspension or discontinuation of the System on reasonable grounds
  6. Where the Company otherwise determines that suspension or discontinuation of the System is unavoidably necessary
Article 19　Changes to the Service
The Company may change or discontinue the content of the Service without obtaining the consent of Users. Even where the Company changes or discontinues the content of the Service, it bears no liability whatsoever to Users.
Article 20　Miscellaneous
  1. Except where the Company has consented in advance, Users shall not transfer to a third party, or offer as security, their status as a User in relation to the Service or the rights and obligations arising from that status.
  2. Where a problem arises in relation to use of the Service that cannot be resolved under these Terms or through the Company's guidance and response, the Company and the User shall discuss it in good faith on both sides and resolve it.
  3. Where litigation becomes necessary in relation to use of the Service, the Tokyo District Court shall be the exclusive agreed court of jurisdiction in the first instance.