Refund policy
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Returns and exchanges for reasons of personal preference
- We do not, as a rule, accept order cancellations, changes or returns of delivered goods for reasons of personal preference (the item was not what you expected, you ordered by mistake, and so on). Please order with this in mind. A variation of about 2–3 cm may arise in the course of manufacture; this is not treated as a defect, and we ask for your understanding.
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Returns and exchanges for defective goods
- If an item other than the one you ordered arrives, or if there is damage or a problem with quality, we accept returns by the following procedure.
- Notify us by email or telephone within 3 days of the item arriving.
- Then please return the incorrect or defective item within 7 days of arrival, with the shipping charged to us on delivery.
- We will send a replacement in good condition. *We cover the shipping cost of the exchange.
We cannot accept a return or exchange in any of the following cases.
- Where the item has been used
- Where the delivery note has been lost
- Where 8 days have passed since the item arrived
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Who pays the shipping for returns and exchanges
- After contacting us, please return the item in question. We will cover the shipping cost in this case (limited to returns from the address to which we delivered the item). Once we have inspected the returned item and confirmed a defect or an incorrect item, we will exchange it for the correct one. Exchanges for a different item, color or size are not possible. Only where stock cannot be secured will we issue a refund instead. (Please note that the timing of a refund may take longer depending on your payment service.) (Where a Saturday, Sunday, public holiday or the year-end and New Year period falls in between, our response may take longer. We ask for your understanding.)