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- Phone
- 044-400-0656
- info@kinariwood.com
Shopping Guide
About orders
Payment
We accept the following payment methods.
About shipping
Domestic shipping (Japan)
Time to dispatch
Orders ship within 3–5 business days.
Shipping fee
Free shipping.
*Okinawa Prefecture only: ¥550 (tax incl.)
International shipping
Time to dispatch
Varies by destination country.
Shipping fee
Depending on the destination and box size, shipping is $25–$136 to the United States and ¥2,800–¥14,800 to Hong Kong and Singapore.
Customs duties, import taxes and clearance fees incurred on delivery are not included.
Domestic shipping (Japan)
Time to dispatch
Orders ship within 3–5 business days.
Shipping fee
Free shipping.
*Okinawa Prefecture only: ¥550 (tax incl.)
International shipping
Time to dispatch
Varies by destination country.
Shipping fee
Depending on the destination and box size, shipping is $25–$136 to the United States and ¥2,800–¥14,800 to Hong Kong and Singapore.
Customs duties, import taxes and clearance fees incurred on delivery are not included.
FAQ
Answers to common questions about care, resurfacing requests, returns and exchanges.
Does each product vary?
This product is made from natural wood. Each piece therefore varies in grain and color, and may show small knots formed as the tree grew or slight variations in tone. None of these affect quality or hygiene.
We kindly ask that you purchase with an understanding of the characteristics of natural wood. As a rule, we are unable to accept exchanges for reasons inherent to natural materials, such as grain, color, or knots.
Are there care instructions for each product?
We provide everyday use and care instructions covering all our products.
Learn moreCan I use a dishwasher?
We do not recommend it, as it can cause warping and cracking. Please wash by hand.
Can I return an item?
We accept returns of unused items if you contact us within 3 days of delivery. For details, please see our Refund Policy.
Is there a discount for buying multiple boards?
Exclusively at our online store, we offer a bundle discount when you buy multiple boards.
*Applies only when all items are shipped to the same address.